Hi, if its a special show and it doesnt appear in the turnover page then AW will be refunding it as it usually means you didnt complete the show.
Eg, 10 min special show, you do 5 mins and client leaves, he will then get a refund after a few days or when he asks.
If the client doesnt get refunded we can pay out on the cred, will only know after a few days though and if after a few day he does get a refund we would then take them off the account balance again.