USD/Euro/AUD/CAD etc payouts delays 18th Jan

[admin]

Hi all, got this mass email from the bank at 6:15pm today:

Dear Valued Customer,

We are aware that some of our customers may be experiencing a delay in receiving trade confirmations and the release of their payments. The issue relates to system developments and upgrades conducted over the weekend of January 13-15 2023, to modernise our infrastructure.

Please be assured, that we are working diligently to address the issue and return to normal operations as soon as possible.

We extend a sincere apology for any inconvenience this may cause.

________________________________________________________________________________________________________________________

We'll continue sending them so they arrive asap once the bank has fixed the issue.

[Smurfette77]

Hi, will this affect our payouts? I usually receive $$ in the bank by this time but it still hasn't appeared today. Should we expect delays? Thanks

[admin]

Hi, sorry CAD also yes. Affecting all payouts that have a USD currency as settlement.

[admin]

Hi all, just off call with bank, they expect the issues to be fixed end of this current week.